I'm not a prude, but....
Whenever there is an email, or a voice mail, or a paper letter that starts off this way, it is usually going to downhill. I'm sure that isn't always the case, but 9 times out of 10? Yes. What follows is usually a "Request for Reconsideration" of some item the library has purchased. We have an official form (and process) for this, but sometimes patrons and/or staff don't use the form and just contact us directly with their complaints. Our process: When people fill out the request for reconsideration form at their local branch, they get forwarded to the Director of Collection Management (henceforth known as: my boss). She responds to them, usually after watching the offensive DVD or listening to the offensive CD. When it is a book, I'm not sure she reads the entire book cover to cover, but she always does call it in to look it over. The form asks people for basic information (title/author) and also for some detail on why they feel the book should b...